Bill Payment

Dubois Water Utilities Inc. offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.

Online Bill Pay Now Available

We are proud to offer the convenience of paying your water bill online. Simply click the "Pay Your Bill Now" Button located to the right or bottom of this page, (depends on the device you will be using) and follow the prompts! Have your account number handy.  There is a variable convenience fee to use this service that will be noted before submitting.  It's safe and secure.

Welcome To Dubois Water Utilities, Inc. Payment Center

If you meet ALL of the following requirements you can pay online:

1. You must have your Dubois Water account number

If your service has been shut off or is due for disconnection due to non payment, You must call our office to notifiy you are making a payment and if it is shut off, you want your meter service reconnected only if you pay the involuntary service fee. (seperate from your water payment online.)

BILL PAYMENT SYSTEM DETAILS BELOW:

There is a convenience fee of 2.75% + $1.00 transaction fee for paying electronically. 

We have partnered with Nexbillpay to extend an additional payment option for customers interested in using their credit card to pay their bill. Nexbillpay is a trusted automated payment service that allows you to pay your bill online.

• What is the service fee?

   Nexbillpay charges a small service fee to cover payment handling and all processing charges. Service fee will be calculated and disclosed prior to finishing your payment.

• Does Dubois Water Utilities, Inc. keep any part of the service fee?

   NOTE: Dubois Water Utilities, Inc. does not keep any part of the Nexbillpay service fee. Nexbillpay is a separate entity providing a service for all the customers of Dubois Water Utilities, Inc.

Everyone will need to create a new online account in the new bill payment system the first time

If you meet the criteria above and agree to the fees described above then choose an option below:

1) To Register your account on the new system for the first time, click here.

 2) If you have already registered and just need to view/pay your bill, click here.

 

Payment By Phone

If paying by phone, please have your account number handy and call (888) 201-0630. There is a variable convenience fee same as the online fee to use this service that will be noted before submitting.

 

Payment By Mail

If paying by check or money order through the mail, please send all payments with your payment stub. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.

 

Automatic Bank Draft

The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the ACH Recurring Debit Form (if available) located in the Forms & Reports Section and drop it off or mail it to our office, along with a voided check.

 

Payment Drop-off Location

You may pay your bill in person at our office address. We accept cash, check, or money orders. There is a dropbox on the lefthand side wall by the front door to drop off your payment during and after business hours. 

 

Payment Through Financial Institution Online Bill Pay

Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.